Privacy Policy

01 Privacy Policy Overview

Welcome to the StreamHut Privacy Policy. This page explains how information may be collected and used when you visit streamhut.shop, interact with our website, contact our support team, request a free trial, or purchase a StreamHut service.

We respect your privacy and aim to handle personal information responsibly. The information we collect depends on how you interact with our website and services.

02 Information We Collect

Depending on your interaction with StreamHut, we may receive information that you voluntarily provide to us.

Information you provide

• Name or display name.
• Email address.
• Country or general location information that you choose to provide.
• Device or IPTV player information provided when requesting support or a trial.
• Order or subscription information.
• Messages and information you provide when contacting support.

We do not require you to provide unnecessary personal information simply to browse the publicly available areas of the website.

03 Automatically Collected Information

When you visit a website, certain technical information may be automatically processed by web servers, hosting providers, analytics systems, security tools, or similar technologies.

Depending on the technologies used on the website, this may include information such as:

• IP address.
• Browser type and version.
• Device type.
• Operating system.
• Pages visited.
• Referring pages or websites.
• Approximate usage and interaction information.

This information can help us maintain website security, understand website performance, troubleshoot technical problems, and improve the user experience.

04 How We Use Information

Information may be used for legitimate business and service purposes, including:

• Responding to customer questions and support requests.
• Processing and managing service requests.
• Providing requested trial or subscription access.
• Communicating with customers about orders or services.
• Troubleshooting technical problems.
• Maintaining website functionality and security.
• Improving website content, navigation, and user experience.
• Detecting fraudulent, abusive, or unauthorized activity.
• Complying with applicable legal obligations.

We do not use personal information for purposes that are materially incompatible with the reason it was collected without an appropriate basis or notice where required.

05 Cookies & Similar Technologies

StreamHut or third-party services used on the website may use cookies or similar technologies.

Cookies are small data files that can be stored by your browser and may be used to remember preferences, support website functionality, understand usage, or improve website performance.

Types of cookies

• Essential cookies: may be required for certain website functions.
• Analytics cookies: may help us understand website traffic and performance.
• Preference cookies: may remember selected settings or preferences.

You can usually control cookies through your browser settings. Disabling certain cookies may affect some website functions.

06 Third-Party Services

StreamHut may rely on third-party providers to support certain website or business functions.

These providers may include hosting companies, website infrastructure providers, analytics services, communication platforms, payment providers, security services, or other technology providers.

Where third-party services process information on our behalf, they may have their own privacy policies and terms governing their services.

07 Payments & Transaction Information

When you purchase a service, payment processing may be handled by a third-party payment provider.

Depending on the payment method, the payment provider may process payment details, transaction information, billing information, or other information required to complete the transaction.

StreamHut does not need to receive or store your full payment card details when those details are handled directly by the relevant payment provider.

Payment providers may have their own privacy policies and security practices. We recommend reviewing the applicable provider's privacy information when completing a transaction.

08 WhatsApp, Email & Customer Communications

Customers may contact StreamHut through communication channels such as WhatsApp or email.

When you contact us, we may receive the information contained in your message, including your name, contact details, order information, device information, and other information you voluntarily provide.

This information may be used to respond to your request, provide customer support, verify a service request, or communicate about your subscription.

09 Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, preventing abuse, and meeting applicable legal or accounting requirements.

The appropriate retention period depends on the type of information and the reason it was collected.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

10 Data Security

We take reasonable measures intended to protect information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own accounts, passwords, devices, and communications.

11 Your Privacy Choices

Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information.

These may include, where applicable:

• Requesting access to personal information we hold about you.
• Requesting correction of inaccurate information.
• Requesting deletion of information where legally applicable.
• Objecting to or restricting certain processing activities.
• Withdrawing consent where processing is based on consent.
• Requesting information about how your personal information is handled.

Requests can be made by contacting us using the information provided at the bottom of this page.

We may need to verify your identity before responding to certain requests in order to protect personal information from unauthorized disclosure.

12 Children's Privacy

Our services are not directed toward children who are unable to legally use the service in their jurisdiction.

We do not knowingly request unnecessary personal information from children.

If you believe that a child has provided personal information to us, please contact us so that the situation can be reviewed and appropriate action can be taken where required.

13 International Data Transfers

StreamHut and the third-party providers supporting our website or services may operate in different countries or regions.

As a result, information may be processed or stored outside your country of residence.

Where applicable, we aim to use appropriate safeguards for international transfers in accordance with relevant privacy requirements.

14 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, business practices, or applicable legal requirements.

When changes are made, the updated version will be published on this page together with a revised "Last updated" date.

We encourage visitors and customers to review this page periodically for the latest information about our privacy practices.

15 Contact Us

If you have a question about this Privacy Policy, want to make a privacy-related request, or need help understanding how your information is handled, please contact StreamHut.